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Find A Quick Answer

  • What system does the app support?

    iOS 10.0 or above and Android 5.0 or above

  • How do I charge the battery?

    A type-C USB is included for charging. It takes about 1.5 hours for a full charge. Battery can be charged when device is in use.

  • How long does SliderMini 2 battery last?

    Slidermini 2 is powered by a built-in rechargeable 1500mAh Lithium battery. It takes around 1.5 hours to fully charge and the battery will last around 52 hours in normal use, up to 14 hours in active slide.
    However, this is for your reference as the battery life depends on the shooting mode, moving speed, incline shots, the load capacity of camera set etc.

  • What's the speed? how long it takes for one travel?

    When controlled by app, it can move at the Min.speed of 0.1mm/s(0.004 in/sec) to the Max.speed of 1cm/s (0.4 in/sec); when controlled by hardware button, it can only move at the 100% speed(which equals to the Max.speed of 1cm/s). With a 20cm travel distance, it takes 20 seconds to go from one end to the other when moving at 100% speed.

  • What's the Bluetooth pairing range?

    Within 33 ft (10m) normally.

  • Does my phone need to stay in Bluetooth range to keep the slider going after it is set?

    Yes, please stay in Bluetooth range for better connection with the App.

  • Do I need to keep the App open for video capture?

    Yes, please keep the App open if possible.

  • When will I need to use a shutter release cable?

    We strongly recommend using a shutter release cable when shooting time-lapses or stop motion with DSLR. Not needed if you are using a smartphone instead.

  • Is the loop mode available for SliderMini 2?

    Yes, SliderMini 2 will have the function to go back and forth automatically.

  • How do I shoot time-lapse with DSLR?

    Set exposure in DSLR, and connect DSLR to the slider with the shutter release cable.

  • Is it possible to use the slider upside down?

    Yes, it is. But we do not recommend doing this over a long period of time.

  • What kind of camera does SliderMini 2 support for shooting timelapse?

    SliderMini 2 features a common 2.5mm trigger socket, and by default it comes with 3 standard 2.5mm shutter release cables for connecting SliderMini 2 to your camera. Below is a list of them and some supported camera model# for your quick review:

    Shutter Release for Canon (Type 1), supports:
    7D/ 7DII/ 6D/ 50D/ 5DII/ DIII 5D/ 5D41/ 5DS 1/ 40D/ 30D/ 20D/ 10D / 1D/ 1DS/ 1DX/ 1Ds Mark I/ 1Ds Mark II/ 1Ds Mark IV/ EOS-1VI/ EOS-3

    Shutter Release for Canon (Type 2), supports:
    77D/ M6/ M5/ 8OOD/ 80D/ 760D/ 750D/ 700D/ 70D/ 650D/ 600D/ 60D/ 550D/ 500D/ 450D/ 400D/ 350D/ 300D / 1300D/ 1200D/ 1100D/ 1000D/ 100D/ SX50/ SX60/ G10/ G11/ G12/ G15/ G1X/ G1XII/ T1i/ T2i/ T3i/ T3/ T4i/ T5i

    Shutter Release for Sony, supports:
    a9/ a7/ a7R/ a7S/ a7 Il/ a7S Il/ a7R II/ a7 IlI/ a7R III/ a6500/ a6300/ a60O0/ a5100/ a5000/ a3000/ HX300/ HX5O/ HX6O/ RX10O Il/ RX10O IIl/ RX100M4 1/ RX100M5 1/ a58/ NEX-3N

    If you need different type of cables (like for Nikon, Olympus, FUJIFILM, Panasonic, etc), please send your order# and camera model# to support@ismartta.com, we will ship you the right one at no extra charge.
    PLEASE NOTE:
    If you need a special shutter release, please send the camera model to support@ismartta.com AS SOON AS you place the order. If you send an email after shipping, we will not provide it for free, you will have to pay an extra fee for shipping the shutter release.

  • Will GH5 or GoPro work on SliderMini 2?

    Yes

  • How many preset timelapse modes are there? what are they?

    SliderMini 2 comes with 10 timelapse presets: Star Trails/The Milky Way/The Day Road/The Night Road/Silk Texture/Cloud/Lightning Storm/Sunset/Stream of people/Bloom. You can also make your own custom presets if you wish.

  • Can I manually control the slider totally without using the motor?

    If you unscrew a few parts on the slider you will be able to push to slide, totally without using the motor. However, we do not recommend using it this way, because:
    1) This may harm the sliding filament mechanism and affect its normal use;
    2) Compared to motorized sliding, it moves harder, and less smooth.
    So, to ensure product performance and user experience we recommend app remote control or one-button press control.

  • Can it be mounted on any tripod or only your own tripod?

    Any tripod. Underneath the SliderMini 2, there’s a 3/8-16″ socket, which comes with a 1/4-20″ adapter/receptor fitted.

  • How do I mount my camera/smartphone on SliderMini 2?

    A camera (or smartphone holder) can be mounted via 3/8″ or 1/4″ screw to the top of the sliding carriage. There is a single 3/8-16″ thread on the plate, and a panoramic adapter head is included to convert that into 1/4-20″ screw. You may also use the mini ball head or a gimbal to mount the camera.

  • What certifications do you have?

    Here at Smartta we are committed to your safety. SliderMini 2 has CE and FCC certificates, as well as the MSDS document.

  • Encounter online payment related issues when place the order?

    If you encounter online payment related issues, please contact us directly by support@ismartta.com

  • What kind of payment do you accept?

    We accept Visa, Master Card, American Express, Shop Pay, Apple Pay, Google Pay and PayPal.
    - Please note that when you select to pay by bank transfer, we cannot provide you with your product until the transfer was received.
    - Please choose the appropriate payment option to finish your order.

  • Can I make changes to my order once it has been placed?

    1) Not yet shipped: In such situation, you can Email us to make changes for your order, such as changes for address, phone number or shipping method.
    2)Already shipped: If the item has already been shipped, this means we are unable to change your order once it has been received. If you have questions about your order, please contact us by support@ismartta.com

  • I wish to cancel my order - what do I need to do?

    If you wish to cancel an order you can do so, provided that you cancel your order within the given time frame and it has not been shipped.
    Please contact us by support@ismartta.com, our Customer Service team will then take the necessary steps to assist you.

  • Where are you shipping to?

    - America: United States, Canada, Mexico
    - Europe: Germany, UK, France, Netherlands, Spain, Sweden, Switzerland, Denmark, Finland, Greece, Portugal, Slovakia, Hungary, Norway, Romania, Slovenia, Italy, Austria, Luxembourg, Cyprus, Belgium, Ireland, Poland, Czech
    - Oceania: Australia, New Zealand
    - Asia:Japan, Singapore, Indonesia, Malaysia, Thailand, Vietnam, Philippines, Republic of Korea, Taiwan, Macao, Hong Kong, China Mainland.
    If any other areas outside of the above, please contact us at: support@ismartta.com

  • Where are you shipping from?

    We are shipping from China. All orders will be shipped directly from our original manufacturer warehouse.

  • What's your shipping method?

    Your orders will be shipped by international express service or postal service. The shipping method may vary for different countries.
    All packages will be shipped with tracking numbers so you can track the delivery status in time.

  • What’s the shipping charge?

    When placing your order, select your country and shipping cost will automatically be applied. Please note that shipping to some remote regions or areas may cause extra charges.

  • Are Customs Charges included?

    Customs Charges are NOT included. According to your local customs regulation, duty fees and taxes may apply. The amount of duties and taxes vary by your local country. All costs incurred by the customs are borne by customer.

  • How do I change my shipping address?

    If you’d like to change the shipping address, please contact us by support@ismartta.com. We will try the best to update your address.

  • How long will it take for the delivery?

    Usually it takes about 7- 14 days for international transportation, also depending on the specific address and areas, maybe sooner or later. We will send you a tracking number by email after your parcel leaves the warehouse.

  • What if I refuse delivery?

    Refused packages—and those that are not received due to negligence on the part of the recipient—are refunded once received by our warehouse, less the cost of shipping to and from the destination address, as well as any applicable duties and taxes.
    Please Note: In some situations, the return charges might be surprisingly high, so we suggest do not refuse package.

  • What's your return policy?

    We're happy to accept unopened and unused returns for up to 30 days from the date your package is received.
    To obtain a prior approval, please contact us:
    1. Email us at support@ismartta.com and explain reason for return. We’d love to know where things went wrong or how we can improve our work.
    2. Our customer support team will determine the eligibility for refunds or replacement and arrange return details for you.
    3. You must return the goods ASAP, within 30 days from the date you receive return instruction given by our customer support team. Otherwise, your return will not be accepted or we will charge you full price for the replacement.
    Please Note:
    - Returning packages without prior approval will be halted or delayed. So please check with us first.
    - Usually we do not accept return parcels marked as “Freight to Collect”.
    - If there is any free gift or other accessories in the original package, all of these must be sent back together for the return and refund process. If the free gift or accessories are not returned, the relevant charges will be deducted from the total refund amount.

  • What's your refund policy?

    Refunds are applied back to the payment method used for the original purchase or by Paypal.
    And you will be notified via email with the details of the refund.
    Please Note:
    - Transfer charges or bank fees are not included in any refund. If any transfer charges or bank fees are incurred, that would be borne by customer.
    - We will process a refund in 3-5 business days only after the item is received and inspected by our warehouse.

  • What's your warranty policy?

    SliderMini 2 comes with a standard 1 year warranty. We guarantee that SliderMini 2, when delivered to you, is in original packaging and is free from any defects in manufacturing, materials and workmanship. During the warranty period, we will, at our discretion, repair or replace any defective parts within a reasonable period of time. For more details, please read Warranty.

  • What’s your return shipping charge?

    Only after the item is received and inspected by our warehouse, the refund/replacement can be processed; and who bears the shipping charges is decided by where the return responsibility lies.
    - If return is caused by SMARTTA (defective product, wrong item/size/color, etc.): We will issue you a full refund including the original shipping charges, or we will send you a replacement for free. As for the shipping fee to send it back, we are also willing to incur the cost within reasonable limits (please confirm with us first before you send back the item).
    - If return is caused by buyer (wrong order placed, no longer needed, not like it anymore, want to change another product, etc.): We will issue you a partial refund deducting the original shipping charges, or we will send you a replacement but you will need to incur the reshipping charges. As for the shipping fee to send it back, you are also fully responsible for paying it.
    For more details, please read Return & Refund.

  • Is it safe to purchase product via your website?

    Yes, your order will be processed through our official website and your transaction will be secured by encryption. All your information is kept privately and securely. We guarantee the safety and protection of your personal information.

  • What do we do with your information?

    When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

  • How do you get my consent?

    When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
    If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

  • How do I withdraw my consent?

    If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at: support@ismartta.com

  • What’s your Third-party Services?

    In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

    However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

    For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

    In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

    As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

    Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

  • How do you deal with Cookies?

    As part of our approach to providing personalized services on our website, we use cookies to store and sometimes track information about you. A cookie is a small data file sent to your browser from a web server and stored on your hard drive that allows easier access the next time the same page is visited. For example, a cookie is sent when you sign-up to download products or information on our website.

    If you do not want your personal information to be stored by cookies, you can configure your browser so that it notifies you whenever a cookie is received. This way you can decide each time to accept cookies or not. However, the use of cookies may be necessary to provide certain features and choosing to reject cookies may reduce the functionality of our website. Your browser should include precise instructions explaining how to control the acceptance of cookies.

  • What’s the Age of Consent?

    By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

  • If there are any changes to this Privacy Policy?

    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

    If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

  • If any other Questions and Contact Information?

    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our support team at: support@ismartta.com

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